The room was simple, but comfortable, and perfectly suited to our needs. Those wishing large rooms or suites will find these readily available, but we didn't need such facilities. The staff, from the moment of our arrival to the time we left, were exceptional - friendly, helpful and always prepared to go the extra mile. In particular, when we found that we had a slow puncture, the receptionist arranged an appointment at a local garage for a repair and the hotel handyman pumped it up to allow us to get there. You won't get that level of service in many places! The pool and associated facilities were very good, and added to the overall pleasure of the trip. My wife is gluten intolerant, and we are agreed that the menu at the hotel made greater provision, across all meals, for someone with this condition than anywhere else we have stayed in the last decade. Even the dough for the GF pizzas is made on site! And they are a full 12" in diameter! We enjoyed a walk in the grounds and the Great Polish Map of Scotland, a relief map of the country, should be better known. The hotel provides a brochure giving the history of the building and grounds, a map of the latter and background on the major items of interest on site. This is an ideal base for visiting most of the Border area - we spent some time in Peebles and enjoyed a walk along the Tweed (see second image) and visited Dawyck Gardens and Rosslyn Chapel, among other places. We intend to return soon.
John
April 2025
Stunning location Staff excellent in all areas but especially to the reception staff and the cleaning lady on the first floor who was always laughing and smiling ( didn’t catch her name but I wish I did )
Wendy
November 2024
Staff were fantastic and dealt with the issues we had swiftly. Food was simple but tasty (3 course meal as part of a function and breakfast). Overall good but fairly basic for a 4*. We sadly didn't use the Spa facilities. These might and ramped up my opinion.
Rachel
October 2024
The welcome by the concierge was extremely friendly and informative (a real credit to the place) There was very large selection of Breakfast foods ranging from the fully fried, including Haggis, cereal, yogurts, cheeses etc. Evening meal menu was varied with a good selection to suit most appetites' (the stake pie was a particular favorite). The pool/spa although quite small was a nice feature and a good place to unwind. (gym available as well) The setting is beautiful and you can walk off into the woods for miles. Great location to do some exploring (Moffat, Grey Mare's tail waterfall, St Mary's loch, Megget reservoir, Talla reservoir) to name but a few places to visit.
Geoff
September 2024
last minute booking due to cancellation of room at previously booked hotel ( by another hotel group), room was listed as a single ( last room at hotel) but was a small double which was a pleasant surprise, food very good with portions which were enough without being overfaced or still hungry . Bar prices were competitive for a 4* hotel. Breakfast was good but only plain yoghurt available in a bowl rather than individual flavoured pots but i understand that this is happening in many hotels to reduce waste.
Jason
June 2024
The location was fabulous, the hotel communal areas were very nicely presented. The staff were so lovely and friendly (Janette and Ryan were lovely on reception) , they couldn't do enough for us. The food was very good. We upgraded our room to the Eddleston suite which was fabulous, just idyllic.
Hos4689
May 2024
The staff made this shirt stay so enjoyable. They were pleasant, good humoured and helpful. The young restaurant waiters in particular were exceptional. I informed reception that I was deaf and I was impressed to be given a device which would wake me if the fire alarm was sounded. The rooms were comfortable and clean. I ate in the restaurant and the food was very good. I would certainly stay again if visiting the area.
Hilary
March 2025
The staff were all lovely and welcoming especially in the restaurant on Monday night and at reception o Tuesday morning. The food was delicious and the atmosphere was relaxing. We had a lovely walk in the grounds. We knew about the polish map but not the walk down to the altar which was beautiful.
Jane
March 2024
The whole Castle experience was amazing & the location. Staff are amazing, lovely place for a break.
Albert
June 2024
Loved everything. My only criticism would be that you can hear the people in the rooms next to you quite loudly. Saying that, I appreciate it's an old castle and whenever it was originally turned into a hotel, they didn't take this into consideration, nothing to do with the current owners I'm sure. The staff and service are exceptional and the food is great.
Gillian
February 2025
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